How do I get started with online banking? 
 
Click here to get started with the self enrollment process. 
 
How do I use eDeposit? 
 
You can use this simple guide to walk you through the process. eDeposit Guide 
 
What if I don't have any branches in my area? 
 
We gladly accept faxed or mailed applications as well. Please, no email applications. 
 
How long does it take to get my ID and password? 
 
Generally, it takes one to three business days to receive your ID and password. If it has been longer than that, please be sure to check any spam mail filters you may have and give us a call at 1-800-920-8661 so we can re-issue you the ID and password. 
 
How much does online banking cost? 
 
It’s FREE. Both online banking and bill pay are free of charge for all City Savings Bank customers. 
 
What is the difference between online banking and bill pay? 
 
Online banking allows you to view transactions on your account—checks, debit card transactions, ATM withdrawals and electronic debits, as well as deposits. You can also transfer money between the City Savings Bank accounts you have listed. Bill pay allows you to send payments to people or companies anywhere. You can use bill pay to pay your doctor, your car note, and your phone bill—anything for which you would normally mail a check. 
 
How does bill pay work? 
 
Payments you make before 3:00 P.M. are sent to City Savings Bank the next business day. We print the checks and mail them for you. Because payments are mailed, we recommend that you leave adequate time for the postal service when making your bill payments. 
 
What if I accidentally pay the same bill twice? 
 
If it is within the same day, the system will automatically refund the second payment to your account. If the bill payments occur on separate days, please contact the Bookkeeping Department as soon as possible to stop payment on the duplicate check and refund the money to your account. 
 
Why is my account not showing on my account list? 
 
Accounts that are dormant or inactive are no longer shown on the list of accounts. Accounts are considered inactive after six months with no activity and dormant after twelve months of inactivity. If you need to have your account activated again, please contact the Bookkeeping Department at (337) 463-8661 or 1-800-920-8661. 
 
Can I pay my City Savings Bank loans? 
 
Of course. If you have both a checking account and a loan here, you can transfer money from your checking account to your loan to make your regular payment or pay extra. 
 
Can I process all of my bills once a month and list the different dates I would like for you to pay that bill? 
 
Yes. Bill payments are saved in a list after they have been entered into the system. This makes it easy to check the bill you want to pay, enter the date you want it paid, and enter the amount. You can also set up your bills to pay automatically on the same day each month. 
 
What do I do if I have forgotten my password or ID? 
 
Contact Us and we can get your ID and password reset over the phone. 
 
What if I want to add or delete an account? 
 
Come by any branch and let a customer service representative know what you need, and they'll be happy to help you get this done. If you cannot come by, please send a signed request by mail or fax. 
 
Why do I have to change my password? Will I be notified when I must change my password? 
 
As a security feature to keep your important account information safe, we require that you change your password every ninety (90) days. This helps keep your bank account protected from unauthorized access. You will be notified that you must change your password when you log in and taken directly to the change password screen. When you change your password you will be reminded that passwords must contain both letters and numbers and be at least six characters long. 
FDIC
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